Contractor Resources
Return Process

Jackson Systems Return Process

In an effort to streamline our return process and improve credit/compensation turnaround time, a RA (Return Authorization) Code will need to be obtained and accompany the product you are returning. 

  • Obtain RA Number.  You can obtain the number either by:
  • Calling our office at 888-652-9663 to receive a code either verbally or sent via email
  • Filling out the Return Authorization Form. This form will be emailed directly to our Customer Service Department who will finalize and email back your RA# Form.
  • Put the RA# paperwork in with your return for processing. A processing fee will be charged for products returned without the RA paperwork.

Return Requirements

  • New and unused products can be returned up to 3 months for full credit**
  • From 3 months to 1 year, new and unused products can be returned with a restocking fee
  • Any product returned without an RA will be charged a processing fee

Please note we have a full staff of customer service engineers to take your technical calls on the jobsite should any of your technicians need assistance with installing our products.  Troubleshooting on-site provides immediate technical assistance, saves your technicians time and also is a preventative measure to potentially avoid a denied return claim.

Please do not hesitate to contact our Customer Service Department at 888-652-9663 with any questions you may have. 


**Some exclusions may apply

5418 Elmwood Ave | Indianapolis IN 46203 | 888-652-9663